Well as you all know my Playstation 3 currently is swimming with the fishes after getting my review copy of Skate 2, and also Sony had proceeded to tell me I had to pay $160 to fix a machine that barely lasted over a year. Well I decided that wasn’t right and proceeded to call Sony another time, being fully prepared to get hostile if needed because there is no reason a machine this expensive should of died so quickly when it was taken care of very well and hardly used.
So I spoke with a representative about the broken PS3 and said that I should not have to pay that fee because of how short of a lifespan this thing had when it shouldn’t of happened at all, the woman was like “That’s our policy we can’t really fix it unless you pay” So I said, “Is there anyone higher up I can speak to about this? Because frankly this isn’t fair and it isn’t right. I’ve been a loyal customer for years and never had a console die this fast ever.” So she proceeded to connect me to the Manager there but I never actually got to speak to one I was just on hold for awhile. So after about 15 minutes of being on hold she tells me that the supervisor authorized them to fix my console, needless to say I was very pleased that it was all handled quite fast and I now have a box on its way to me to send in my PS3.
I’ll keep this updated and let you know the turnaround and how quickly I get my PS3 back.
update 1-29-09: well I received the box today and to my surprise the return label is an overnight shipping label, that is quite nice! Microsoft doesn’t do anything like that so I hope they overnight it back to me when they fix/replace my system!
